Your privacy matters to us
Build-X Online (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, why we collect it, and how we use and protect it.
Who we are
Build-X Online is a registered South African business operating from Fochville, Gauteng. We sell power tools, hand tools, accessories, and related products through our website at buildxonline.co.za.
What information we collect
When you place an order or create an account with us, we may collect:
- Your name, surname, and contact details (email address and phone number)
- Your delivery address and billing address
- Payment information — we do not store your card details; payments are processed securely by Peach Payments
- Your order history and purchase preferences
- Device and browsing information when you visit our website (via cookies)
Why we collect your information (lawful purpose)
We collect and use your personal information for the following legitimate purposes:
- To process and fulfil your orders and arrange delivery
- To communicate with you about your order status, tracking, and any issues
- To provide customer support
- To comply with our legal and tax obligations
- To send you marketing communications — only if you have opted in, and you may unsubscribe at any time
We will only use your information for the purpose for which it was collected.
Who we share your information with
We only share your personal information with third parties where necessary to fulfil your order:
- BobGo — our delivery partner, receives your name and delivery address to arrange your shipment
- Peach Payments — our payment processor, handles your payment information in a PCI-DSS compliant environment
- Shopify Inc. — our e-commerce platform provider, hosts our store and processes order data
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Your rights under POPIA
You have the right to:
- Know what personal information we hold about you
- Request a copy of your personal information
- Request that we correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, contact us at onlinebuildx@gmail.com.
Cookies
Our website uses cookies to improve your browsing experience. These include cookies required for the site to function (such as your cart), and analytics cookies that help us understand how people use the site. You can manage cookie preferences in your browser settings.
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, and misuse. All data transmitted through our website is encrypted using SSL/TLS.
Retention
We retain your personal information for as long as necessary to fulfil the purposes described above, or as required by law. Order records are typically retained for 5 years for accounting and tax purposes.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: onlinebuildx@gmail.com
- WhatsApp: 072 056 2747
- Address: Fochville, Gauteng, South Africa
Last updated: August 2026